Refund Policy
Last updated: 2026-10-02
14-day, no-questions-asked
Within 14 days of payment you may request a full refund for any reason, whether or not you have used the service. No conditions, no exceptions, no deductions — the setup didn't work, it's not a fit, or you simply changed your mind.
How to request
- Email support@mediaryconnect.app from your registered email and include the original Waffo order or payment ID. No reason needed.
Refunds are requested through our support email and processed by Waffo back to the original WeChat Pay method, typically within 5–10 business days.
Waffo.com Limited is the merchant of record and sends the payment receipt.
After a refund
- Remote access for the paid period stops immediately (your dedicated hostname stops resolving).
- Your slug and account record are kept — nobody else can take them; a future payment restores everything.
- Your self-hosted Mediary Scout instance is unaffected — it runs on your own machine; we only provide the tunnel.
After 14 days
Payments past 14 days are generally non-refundable, except: service unavailable for 72+ consecutive hours due to our fault; or the service is permanently shut down by us (pro-rated refund for unused time).
For disputes, this policy and applicable law prevail.